Google Maps Platform - Technical and Billing Support

Google Maps-1
Searce, a Google Maps Platform Premier Partner is offering Google Maps Platform support services to its existing and new customers. Companies who avail this support package will be eligible for exclusive Google Maps Platform Support on correct implementation of Google Maps APIs, API cost optimisation, custom application development and technical and billing support requests.

Google Maps Platform Support Services

cost-optimization-workshop

Searce hosts dedicated sessions for developers and product leads to understand the correct implementation of Google Maps APIs for their use-cases in the right manner to achieve the best results at optimal costs.

api-consulting-workshop

Deep dive into code-level check on the implementation of the APIs, by use-case. New feature/use-case exploration for internal and external users. Validate existing code, check for errors and fix them.

ticketing-and-support-requests

Dedicated ticketing system for logging errors or support requests. Response time as per defined SLAs based on the support package availed. Email and telephone support available as well.

custom-application-development

Utilize Searce's application engineering team to develop specific features for existing applications or build new applications as per business requirements.

Why choose Searce for Google Maps Platform Support Services

implementing

While implementing Google Maps Platform, it becomes very important to understand the right set of APIs for your use-case. Our Google Maps consulting team makes sure the use-case is fulfilled and the best practices are implemented.

user-experience

In-depth user experience and usage analysis to fully optimize the overall expenditure and maximise potential using Google Maps APIs.

discount

With our expert consulting services, customers have saved approximately 25-30% Maps infrastructure costs.

served-globally

100+ customers served globally.

Google Maps Platform Support Plans

Features
Searce-Gold
Searce-Silver
Searce-Bronze

General Support

Yes

Yes

Yes

Consultative Support

Yes

Yes

Yes

Technical Support

Yes

Yes

Yes

Phone Support (Direct POC - Not on a rotation model)

Yes

(Only during business hours)

Yes

(Only during business hours)

No

24x7 Support for Critical Impact issues

Yes

No

No

Technical Implementation Support

For all use-case specific if subscribed annually

One time tech support - $100/per session for monthly subscribers

No

One time tech support - $150/per session

No

One time tech support - $200/per session

Onsite Engagement (per quarter)

1 (if subscribed annually)

No

No

Tickets & Hours (per month)

5 tickets or 15 hours    

3 tickets or 9 hours

1/month or 2 hours

Target Initial Response Time for Critical Issues

4 business hours

8 business hours

24 business hours

Support Price

$400/month or

$3,200/year

$250/month or

$2,000/year

$150/month or

$1,200/year

Testimonials

Enhance Customer Journey with Google Maps Platform

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