Ujet is a leading cloud based solution provider for Contact Center, working with businesses of all scales and sizes to enable their support teams to serve their end users across multiple channels (voice and chat based).
Challenges
- Improve Scalability/Performance: Looking to migrate applications to GKE as it more scalable and have performance improvements compared to AWS EKS
- Multi Cloud support: Ujet is looking to migrate new customers to GCP after accessing key performance metrics in GCP
Key Deal Levers
- Solution evaluated through a successful pilot deployment with Searce
- Tailored weekly cloud sessions on GCP building blocks, GKE, networking and security by Searce and Google teams
- Signed a commit deal with Searce for GCP
Searce Solution and Business Impact
During pilot & ongoing deployment activities Searce is helping in:
- Increased scalability & performance with reduced operational overhead: By leveraging Terraform IaC, Ujet can continuously integrate & deploy their pods with minimal operational overhead. By leveraging GKE and other GCP services, Ujet have seen performance improvements than AWS
- Improved Manageability: Leveraging google groups from GSuite and manage RBAC in GKE, workload Identity to securely assign pod level permissions for accessing gcp services, integration of IAP & using Shared VPC to manage networking from single place
- Seamless Transition: By following best practices for naming conventions, networking and IAM, etc. They will be able to move future client workloads and easily expand the infrastructure.
